Refund policy

OB&B Skincare Return & Refund Policy

At OB&B Skincare, we take pride in creating quality, handcrafted, small-batch skincare and home fragrance products. We want you to feel confident in every purchase. Because of the personal-care nature of many of our products, we have established the following return and refund policy.

1. Returns — Unopened & Unused Products

We accept returns of eligible unopened and unused products within 14 days of delivery for online orders or 14 days of purchase for in-store, festival, and pop-up purchases.

To qualify for a return:

  • Products must be unused, unopened, and in their original packaging.

  • Protective seals, when present, must remain intact.

  • Items must be in their original, resalable condition.

  • Proof of purchase or an order number is required.

  • Products must not be marked Clearance or Final Sale.

To initiate a return, email info@obbskincare.com within the 14-day return window. Please do not send items back without approval.

Once approved, returned merchandise must be shipped or brought back within 14 days of receiving return instructions.

Customers are responsible for return shipping costs on standard returns.

2. Opened or Used Products

For hygiene, health, and product-integrity reasons, we do not accept change-of-mind returns of opened or used products.

This includes:

  • Bar soaps

  • Body oils and body butters

  • Healthy Scalp Oil

  • Lip balms

  • Burned or used candles

  • Room sprays

  • Concentrated mop soaps

Damaged, defective, or incorrectly supplied products may qualify for a refund or replacement even if opened.

3. Clearance & Final Sale Merchandise

ALL CLEARANCE MERCHANDISE IS FINAL SALE.

Products clearly identified as Clearance or Final Sale before purchase are not eligible for returns, refunds, or exchanges due to a change of mind.

This includes discontinued fragrances, end-of-season clearance items, and any other merchandise specifically designated as clearance.

Regular promotional discounts, bundle specials, and temporary sales are not automatically considered Final Sale unless clearly identified as Clearance or Final Sale before purchase.

Final Sale restrictions do not eliminate applicable rights concerning damaged, defective, or incorrect items.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Email info@obbskincare.com with:

  • Your name and order number

  • A description of the issue

  • Photos of the product and packaging, when available

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or refund.

For verified defects or errors on our part, OB&B Skincare will cover any necessary return shipping costs.

The 48-hour reporting request helps us investigate issues promptly but does not eliminate applicable rights if a defect is discovered later.

5. Refund Processing

Once your eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method.

Please allow approximately 5–7 business days for us to process refunds after receiving and inspecting the merchandise. Your financial institution may require additional processing time.

Original shipping charges are generally non-refundable for ordinary returns.

6. Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you would like a different fragrance or product, you may return an eligible unopened item under our return policy and place a new order.

Defective, damaged, or incorrect items may qualify for replacements.

7. Subscription Orders

Subscription orders follow the same return policy as one-time purchases.

You may pause, skip, or cancel eligible subscriptions through your customer account. Changes must be made at least 2 days before your next scheduled delivery, subject to your subscription terms.

8. In-Store, Festival & Pop-Up Purchases

Purchases made at our storefront, festivals, markets, and pop-up events follow the same 14-day return policy for eligible unopened items.

Proof of purchase is required.

Clearance and Final Sale merchandise cannot be returned due to a change of mind.

Please contact us before bringing an item back so that we can confirm eligibility and provide instructions.

9. Return Shipping

For standard returns:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service.

  • Customers should securely package returns to prevent damage during transit.

If your return is due to our error or a verified product defect, we will cover necessary return shipping costs.

10. Contact Information

For questions or return requests, contact:

OB&B Skincare

1843 Tazewell Pike
Corryton, TN 37721

Email: info@obbskincare.com

Website: https://obbskincare.com

Thank you for supporting OB&B Skincare.

Cleanse. Hydrate. Seal. Glow.

This policy is subject to applicable consumer protection laws and does not limit any rights or remedies that cannot legally be excluded. New Final Sale restrictions do not apply retroactively to earlier purchases.

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