Politique d’expédition

Order Processing & Shipping

Thank you for shopping with OB&B Skincare. Because many of our products are handcrafted in small batches, please allow 1–3 business days for your order to be processed and prepared for shipment.

Once your order has shipped, most U.S. orders typically arrive within 2–5 business days, depending on the destination and USPS service. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Orders are shipped Monday through Friday, excluding holidays. You will receive an email with tracking information once your order has been shipped.

Holiday Processing

During holidays and other high-volume periods, please allow 2–5 business days for order processing. We recommend ordering early when purchasing gifts or items needed by a specific date.

Tracking & Delivered Packages

Once your order ships, please use the tracking information provided in your shipping confirmation email to follow its delivery.

If your tracking shows that your package was delivered but you cannot locate it, please check around your delivery area and with household members or neighbors. You may also contact USPS for additional assistance. If you still need help after contacting the carrier, please contact OB&B Skincare and we'll help where we can.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because the address provided was incorrect or incomplete, an additional shipping fee may be required before the order can be resent.

Warm-Weather Shipping

During warmer weather, shipping schedules for heat-sensitive products, including candles and body butters, may be adjusted to help reduce the amount of time packages spend in transit or at carrier facilities. This may occasionally add additional processing time.

Please note: Processing time is the time needed to prepare your order before it ships. Shipping/transit time begins after the carrier receives your package.